Learning & Developement Team Leader

About the role

Hear from the Hiring Manager

"This role is Team Leader for the Employee Services (L&D) team which comprises L&D Advisors and L&D Administrators. The main responsibilities will be management of and support to the team as well as liaison with our external Managed Service Provider. It will also require close working with the Training and Capability Manager as well as the team of L&D specialists to maintain compliance and deliver training across the organisation."

Employee Services (L&D) are the hub of administrative support for the Business and are key to HR delivering its core activities through the span of an employee’s lifecycle. The Employee Services (L&D) team sit within the Training & Capability team within the NRS Sites People function. They are responsible for:

• Delivering a professional and cost-effective L&D service, that delivers accurately and efficiently to the requirements of the business
• Planning, scheduling and delivery of the training needs (internal tutor led training) in line with the NRS training and competence requirements
• Management of the Authorisation process
• Providing support and advice for the successful delivery of the Managed Service contract
• Ensuring the effective deployment of all L&D processes, systems, and procedures
• Data input and record retention using the Human Resources Information System (HRIS) and/or Learning Management System (LMS) for all L&D activities
• First line support for all employees including HRBP’s and Site L&D contacts
• Reporting on L&D Key Performance Indicators (KPIs) and providing management information.

Key Duties

• Provide specialist HR and L&D process advice to the organisation to support and manage L&D processes and deliver a credible service to customers across all NRS sites.
• Provide advice, information and support around authorisation management to the team and wider business ensuring that compliance is maintained and that NRS authorisation arrangements are communicated and followed.
• Liaise and collaborate with the external Managed Training Service Provider (MSP) to support the delivery of externally provided training across the organisation.
• Work closely with the Training and Capability team to provide a seamless L&D service to the organisation
• Lead the Employee Services L&D team working with the Training and Capability Manager to provide direction and guidance to the team
• Identify continued improvements in service delivery, proposing and improving fit for purpose, cost effective, value added, systems and processes
• Work with a range of internal and external customers and stakeholders to understand their needs to support effective service delivery, acting on customer feedback through formal and informal processes. 
• Monitor and review delivery of L&D policies and practice, produce management information and proposals to inform HR strategy, business improvements and HR initiatives, whilst ensuring action is taken to ensure that the company remains legally compliant.
• Support the effective deployment of company-wide processes, systems and procedures and strive for continuous improvement and development, looking for opportunities to improve response times, increase quality, reduce cost and streamline activities
• Take the lead on investigating and resolving issues in accordance with Company policy, providing compelling advice, guidance and support.
• Assist in the co-ordination of service delivery and promote customer excellence.
• Lead regular performance reviews and provide metrics to support discussion and achieve agreed outcomes.

Qualifications & Experience 

• Qualification at level 3 (England and Wales) and level 6 (Scotland), e.g. A Levels (Essential)
• Working towards relevant qualification – e.g. CIPD or other equivalent relevant professional qualification (Essential)
• Demonstrable generalist HR experience (Essential)
• Good IT skills in Microsoft Office (or similar office package) (Essential)
• HRIS experience within a Human Resource function (Essential)
• Has a foundation understanding of a relevant specialist area, e.g. employee relations, L&D, HRIS etc. (Essential)

Please note this role will be based at the NRS Bristol Hub.

Benefits Package

• Nuclear Restoration Services Limited (NRS) staff should refer to the document titled “Spot Point v Grade alignment” available on SharePoint for more information on how the grade structure aligns to Spot Points.
• Flexible working – where possible.
• The equivalent of 25 days (185 hours per year) annual leave plus Public Holidays (59.2 hours per year). This increases by 2 days (14.8 hours per year) annual leave after two full calendar years of service (as at 5th January in the leave year) , and an additional 3 days (22.2 hours per year) annual leave after five full calendar years of service (as at 5th January in the leave year). You also have the option to buy or sell the equivalent of 5 days (37 hours) annual leave each year (available in specific windows for the following holiday year). For the purpose of assessing an employee’s annual leave entitlement, a day means seven and two fifths (7.4) hours. A pro rata entitlement will apply for part time workers.
• Flexible benefits scheme – including cycle to work and reduced gym membership fees.
• Participation in Company Bonus Scheme (up to £5,750 per annum based on corporate objectives).
• Employee Assistance Programme including 24-hour telephone support & personal assistance service and access to an online wellbeing App.
• Up to 13.5% employer pension contribution depending on individual contribution amount.
• Enhanced maternity and paternity pay (dependent on service).
• Access to training and development through the company performance management arrangements, supporting you in maintaining your personal Continuous Professional Development.
• We have various different employee networks supporting our inclusion, diversity and wellbeing mission at NRS.

Additional Information

Please be aware this role holder requires security clearance, or the ability to obtain said clearance.

There is a requirement to live within a commutable distance to the sites where the role is based. For central/multi-site roles, we have various hubs across the UK and can be flexible with base location.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone feels respected, included and able to perform at their best. 

At Nuclear Restoration Services Limited (NRS), we are committed to creating a workplace that is diverse and inclusive, we therefore particularly welcome applications from Women, Black, Asian and Ethnic Minorities, LGBT+ and candidates with a disability as they are all underrepresented in our workforce. 

We are happy to talk flexible working where possible.